When most businesses think of enhancing their operations, they often overlook one key aspect: IT Support. Imagine running a marathon with shoes that don’t fit properly. You could still finish, but with considerable discomfort and perhaps a longer time. That’s what operating a modern business without streamlined IT feels like. Presented by Computer Solutions, Inc., this article dives deep into a case study that demonstrates the transformative power of managed IT.

Meet ‘UrbanEats’, a thriving restaurant chain in the Midwest. A few years ago, they were struggling with regular system downtimes, slow networks, and a point-of-sale system that felt like it was from the last century. Their in-house IT team, while hardworking and dedicated, were swamped with daily troubleshooting rather than focusing on strategic tech implementations.

Then, they made a switch. Partnering with a Managed IT Service provider allowed UrbanEats to overhaul their IT landscape. Suddenly, they weren’t just reacting to problems; they were anticipating them.

One significant change was the implementation of a cloud-based point-of-sale system. It ensured real-time data syncing across all branches, allowing management to make instant menu changes or promotional rollouts. Plus, with regular system monitoring, downtimes became a thing of the past.

Furthermore, the Managed IT Services provider introduced automation in mundane tasks. Daily backups, security patches, and even inventory updates were automated. This not only saved time but also reduced human errors. The results? An operational efficiency jump of nearly 30%.

Yet, what was truly delightful for the team at UrbanEats was the newfound freedom. No longer bogged down by daily IT hassles, they could focus on what they did best: delivering scrumptious food and stellar customer experiences. The IT partner also conducted regular training sessions for the staff, ensuring everyone was up to speed with the latest tech enhancements.

But here’s the cherry on top. The costs? They plummeted. Outsourcing to Managed IT Services meant they had a predictable monthly expense rather than unexpected repair or upgrade costs. Over a year, UrbanEats saved a whopping 20% in IT expenses.

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